Terms of Service

1.1 You accept these Terms by ticking the acceptance box when you create an account, by signing an order form that refers to them, or by using the Services. If you do not agree, do not use the Services.

1.2 If you accept these Terms on behalf of a law firm, company, government body or other organisation, you confirm that you are authorised to bind that organisation, and "you" includes that organisation.

1.3 These Terms incorporate our Privacy Policy, AI & Data Use Policy and Cancellation and Refund Policy, each published on our website. The AI & Data Use Policy explains in detail how our AI features work and how Customer Content is handled. These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.

"Services" means PleadSmart, including its research, drafting and case tools such as DocBare, Case Agent, /cases, /case-search, /diagram and web search, and the Contract Lifecycle Management (CLM) module, together with any related websites, applications, features and support provided by Asvara, as updated from time to time.

"Customer" means the individual or organisation that holds a subscription or trial for the Services; and "Authorised User" means an individual permitted by a Customer to use the Services under its account.

"Inputs" means prompts, queries, instructions, files, documents, audio and other material submitted to the Services by or on behalf of a Customer.

"Outputs" means text, analysis, drafts, summaries, diagrams and other material generated by the Services in response to Inputs.

"Customer Content" means Inputs and Outputs, together with information derived from them to provide the Services, such as extracted text, embeddings and search indices.

"Third-Party AI Services" means artificial intelligence models and related services operated by persons other than Asvara and used by Asvara to provide features of the Services.

"Train" means to use data to train, retrain, fine-tune or otherwise alter the parameters of an artificial intelligence or machine-learning model. Generating an Output in response to a request, and creating embeddings or search indices used only within the relevant Customer's account, do not constitute Training.

"Order Form" means any quotation, order form or enterprise agreement signed by Asvara and a Customer.

3.1 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872 to use the Services. The Services are intended for legal professionals, law firms, legal departments and other organisations.

3.2 You must not use the Services if you are prohibited from doing so under applicable law.

4.1 Your account. You must provide accurate information, keep your login credentials confidential and not share your account with anyone. You are responsible for activity under your account and must notify us promptly at support@asvarainnovation.com of any unauthorised use.

4.2 Organisation accounts. An organisation may add Authorised Users and appoint administrators. Administrators can manage members, roles, seats and usage, and can access and supervise work created within the organisation's workspace, including the workspaces of members who have been deactivated.

When you join an organisation's workspace, content you create there is controlled by that organisation. The organisation is responsible for its Authorised Users' compliance with these Terms.

4.3 Accuracy of details. We may suspend an account if its registration details are materially false, after giving you an opportunity to correct them.

5.1 Plans. The features, usage limits and fees of each plan are as displayed at the time of purchase or as set out in an Order Form. Usage limits reset as described in your plan.

5.2 Free trials. Free trials are offered at Asvara's discretion, generally after a product demonstration, for a limited period and with the features we specify. Trials do not require payment details and do not convert into a paid subscription automatically. To continue after a trial, you must purchase a subscription.

5.3 Fees and taxes. Fees are exclusive of Goods and Services Tax (GST) and other applicable taxes, which Asvara will add to your invoice. If you are required by law to deduct tax at source, you shall pay the fees net of that deduction and provide the corresponding tax deduction certificate within the statutory period.

5.4 Payment. Payments are processed by our payment partner. Asvara does not store your card, UPI or bank account details. By purchasing a recurring subscription, you authorise charges to your chosen payment method at the start of each billing period until you cancel.

5.5 Auto-renewal and reminders. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Before any recurring charge, your bank or payment provider will send a notification in accordance with Reserve Bank of India requirements, and we will send a reminder at least seven (7) days before an annual renewal. Renewals above the limits set by the Reserve Bank of India may require you to approve the payment again.

5.6 Price changes. We will notify you by email at least thirty (30) days before any increase in the fees for your current plan takes effect. The new fees apply from your next billing period, and you may cancel before then.

5.7 Failed payments. If a payment fails, we will notify you. We may limit the creation of new work until payment is made, but you will continue to be able to access and export your existing Customer Content.

5.8 Cancellation and refunds. You may cancel your subscription at any time using the cancel option in your account. Cancellations and refunds are governed by our Cancellation and Refund Policy.

6.1 Subject to these Terms and payment of applicable fees, Asvara grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during your subscription or trial for your own professional or internal business purposes.

7.1 You shall not, and shall not permit anyone to:

(a) use the Services in breach of any law, court order or rule of professional conduct;

(b) copy, scrape, bulk-download or systematically extract content, judgments, templates or data from the Services;

(c) use the Services or any Output to build, train or improve a competing product or artificial intelligence model;

(d) resell, sublicense or provide access to the Services to anyone who is not an Authorised User, or share login credentials;

(e) reverse engineer, decompile or attempt to derive the source code, models or prompts underlying the Services, except to the extent permitted by law;

(f) interfere with, overload or disrupt the Services, or circumvent usage limits, access controls or security measures;

(g) probe, scan or test the vulnerability of the Services without our prior written consent;

(h) upload malware or any content that is unlawful, defamatory or infringes the rights of others; or

(i) access the Services through automated scripts or bots, other than through interfaces we provide for that purpose.

8.1 Ownership and licence. As between you and Asvara, you retain all rights in your Customer Content. You grant Asvara a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process and display Customer Content, including through our service providers and Third-Party AI Services, solely to the extent necessary to provide, secure and support the Services and to comply with law. Nothing in these Terms gives Asvara any right to use Customer Content to Train any artificial intelligence or machine-learning model.

8.2 Your responsibilities. You represent and undertake that (a) you have all rights, authorisations and client instructions needed to submit Customer Content and to have it processed as described in our Privacy Policy and AI & Data Use Policy; (b) your use of the Services complies with the laws, rules of professional conduct and duties of confidentiality that apply to you; and (c) where Customer Content contains personal data, you have a lawful basis for its processing, including processing outside India.

8.3 Restricted content. You shall not submit (a) classified or restricted government information; (b) card numbers, bank account numbers, passwords or authentication credentials; or (c) any information that you are prohibited by law or contract from disclosing to service providers or from transferring outside India.

8.4 Removal of content. We may remove or restrict access to Customer Content that we reasonably believe breaches these Terms or applicable law, or where required by a court or authority. Unless prohibited by law or urgent action is needed to prevent harm, we will notify you of the reason and give you an opportunity to respond.

9.1 Our AI & Data Use Policy. How our AI features process Customer Content, the categories of providers involved and the choices available to you are described in our AI & Data Use Policy, which forms part of these Terms.

9.2 Nature of Outputs. Outputs are generated using artificial intelligence and may be inaccurate, incomplete or out of date, including as to citations and statements of law. Where the Services mark information as requiring verification, it must be checked against the original record. Outputs do not constitute legal advice or an opinion of Asvara.

9.3 Professional responsibility. The Services assist, and do not replace, your professional judgment. You are solely responsible for reviewing and verifying every Output, including every citation, before relying on it, sharing it with a client or filing it before any court or authority.

9.4 Third-Party AI Services. Certain features use Third-Party AI Services. Asvara may add, replace or remove them, shall exercise reasonable care in their selection, shall engage them only on terms or settings under which Customer Content is not used to Train their models, and remains responsible for its obligations under these Terms.

9.5 Ownership of Outputs. Subject to applicable law and your compliance with these Terms, you own the Outputs generated for you, and Asvara assigns to you any rights it may have in them. Because of the nature of artificial intelligence, similar Outputs may be generated for other users, and this assignment does not extend to them. Asvara retains all rights in its software, templates, drafting formats and legal knowledge base, including where they are reflected in an Output.

10.1 Definition. "Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential. Your Customer Content is your Confidential Information. The identity of Asvara's service providers, other than as stated in our Privacy Policy, and the technical architecture of the Services are Asvara's Confidential Information.

10.2 Obligations. Each party shall use the other's Confidential Information only to perform or exercise its rights under these Terms, protect it with at least reasonable care, and disclose it only to its personnel, professional advisers and service providers who need it for that purpose and are bound by obligations of confidentiality.

10.3 Exclusions. Confidential Information does not include information that (a) is or becomes public other than through a breach of these Terms; (b) was lawfully known to the recipient before disclosure; (c) is lawfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of the other party's Confidential Information.

10.4 Legal demands. A party may disclose Confidential Information where required by law or by a court or authority, provided it gives the other party prompt notice, where legally permitted, so that it may seek protection, and discloses only what is legally required.

10.5 Duration. These obligations continue during the term of your use of the Services and for five (5) years afterwards, and indefinitely for Customer Content and trade secrets.

11.1 The Services, including all software, models, prompts, designs, templates, drafting formats, compilations of legal materials, trademarks and logos, belong to Asvara or its licensors. No rights are granted except as expressly stated in these Terms.

11.2 If you give us suggestions or feedback about the Services, we may use them without restriction or payment, provided that we do not disclose your Confidential Information or use Customer Content in doing so.

12.1 The Services may link to or allow you to connect third-party websites or services that you choose to use. Those services are governed by their own terms, and Asvara is not responsible for them. This clause does not apply to service providers engaged by Asvara to provide the Services, for which Asvara remains responsible under these Terms.

13.1 We aim to keep the Services available but do not guarantee uninterrupted access. Planned maintenance will, where practicable, be notified in advance. Remedies for prolonged interruptions are set out in our Cancellation and Refund Policy.

13.2 We may update and improve the Services. If we remove a feature that materially reduces the Services you have paid for during a billing period, we will notify you and you may cancel and receive a pro-rata refund for the unused period.

14.1 To the maximum extent permitted by law, and except as expressly stated in these Terms, the Services and Outputs are provided on an "as is" and "as available" basis, and Asvara makes no warranty that the Services will be error-free or uninterrupted or that Outputs will be accurate, complete or suitable for any particular matter. Nothing in this clause limits Asvara's obligations under applicable law, including to maintain reasonable security safeguards for personal data, or any right you have under the Consumer Protection Act, 2019.

15.1 Neither party shall be liable for any indirect, consequential, special or punitive loss, or for loss of profits, revenue, goodwill or business opportunity, arising out of or in connection with these Terms.

15.2 Each party's total liability arising out of or in connection with these Terms shall not exceed the fees paid or payable by you to Asvara in the twelve (12) months before the event giving rise to the claim.

15.3 In respect of loss or corruption of Customer Content, Asvara shall use reasonable efforts to restore it from its most recent available backup, within the limit in clause 15.2.

15.4 Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, your obligation to pay fees, or any liability that cannot be limited or excluded by law.

16.1 By you. You shall indemnify Asvara against third-party claims, and resulting losses, penalties and reasonable costs, to the extent arising from (a) your breach of clause 7 or clauses 8.2 to 8.3; or (b) an allegation that your Customer Content, or its submission to the Services, infringes a third party's rights or violates law; except to the extent caused by Asvara's breach of these Terms or of applicable law.

16.2 By Asvara. Asvara shall indemnify you against third-party claims that your authorised use of the Services, excluding Customer Content and Outputs, infringes that third party's intellectual property rights, and resulting damages and reasonable costs finally awarded or agreed in settlement.

16.3 Procedure. The party seeking indemnity must promptly notify the other, allow it to control the defence and settlement, and provide reasonable co-operation.

17.1 By you. You may cancel your subscription at any time using the cancel option in your account, and may close your account by writing to support@asvarainnovation.com.

17.2 By Asvara. We may suspend or terminate your access (a) if you materially breach these Terms and do not remedy the breach within fifteen (15) days of notice; (b) immediately, where necessary to prevent fraud, a security threat or serious harm, or where required by law; or (c) for an account that has been inactive for twelve (12) months, after giving at least thirty (30) days' notice by email.

17.3 Effect. On termination or expiry, your right to use the Services ends. For thirty (30) days afterwards you may export your Customer Content, after which it will be deleted in accordance with our Privacy Policy, except where retention is required by law.

17.4 Survival. Clauses 8.1 (as to ownership), 9.5, 10, 11, 14, 15, 16, 17.3, 20 and 22 survive termination, together with any accrued payment obligations.

18.1 Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, war, civil unrest, epidemics, government action, or widespread failure of power, telecommunications or internet infrastructure, including such failures affecting a party's service providers. The affected party must notify the other and take reasonable steps to resume performance. If the event continues for more than thirty (30) days, either party may terminate the affected subscription, and you will receive a pro-rata refund of prepaid fees for the unused period. This clause does not excuse payment obligations that accrued before the event.

19.1 We may update these Terms. We will give at least fifteen (15) days' notice of material changes by email or in the Services, and publish each version with its effective date. If you continue to use the Services after the change takes effect, the updated Terms apply. If you do not agree, you may cancel before the change takes effect.

19.2 No change to these Terms or our policies shall permit the use of Customer Content to Train any model, or for any other materially new purpose, without your express opt-in, and any such change will apply only to Customer Content submitted after the opt-in.

20.1 These Terms are governed by the laws of India.

20.2 The parties shall first attempt to resolve any dispute through good-faith discussion for thirty (30) days after written notice, sent in your case to support@asvarainnovation.com.

20.3 Any dispute not so resolved shall be referred to final and binding arbitration by a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Faridabad, Haryana, India, and the language shall be English. Subject to this clause, the courts at Faridabad, Haryana shall have exclusive jurisdiction.

20.4 Either party may seek urgent interim relief from a competent court at any time. Nothing in this clause limits any right you may have to approach a consumer commission under the Consumer Protection Act, 2019.

21.1 Where you have signed an Order Form or other agreement with Asvara, including any data processing agreement, that agreement prevails over these Terms and our policies to the extent of any conflict. Otherwise, these Terms prevail over our policies, except that no provision of these Terms reduces the commitments made regarding Customer Content in our Privacy Policy or AI & Data Use Policy.

22.1 Entire agreement. These Terms, the policies referred to in clause 1.3 and any signed agreement described in clause 21 constitute the entire agreement between you and Asvara regarding the Services and supersede prior discussions and proposals, but do not supersede or amend any signed agreement.

22.2 Notices. We may send notices to the email address associated with your account or through the Services. You may send notices to support@asvarainnovation.com.

22.3 Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.

22.4 Severability and waiver. If any provision is held invalid, the remainder continues in effect. A failure to enforce a provision is not a waiver.

22.5 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.

23.1 For questions or complaints about the Services, contact our Grievance Officer.

Grievance Officer

Rajat Balyan

Designation

Director

Email

contact@asvarainnovation.com

Phone

+91-8448318881

Address

Asvara Private LimitedJuhi Enclave Colony, SiktaurMohaddipur, Gorakhpur 273008Uttar Pradesh, India

We will acknowledge complaints within forty-eight (48) hours and resolve them within one (1) month of receipt.