Cancellation and Refund Policy

1.1 How to cancel. You can cancel at any time using the cancel option in your account settings, or by writing to support@asvarainnovation.com from your registered email address. We will confirm the cancellation by email.

1.2 When cancellation takes effect. Cancellation stops the next renewal. You keep access to paid features until the end of the billing period you have already paid for, and you are not charged again.

1.3 Monthly subscriptions. Fees for the current month are not refunded for unused days, except as set out in section 2.

1.4 Annual subscriptions. Fees for the current annual term are not refunded for the unused part of the term, except as set out in section 2.

1.5 Organisation and enterprise subscriptions. Subscriptions under a signed Order Form or enterprise agreement are cancelled and refunded in accordance with that agreement. Where the agreement is silent, this policy applies.

1.6 Free trials. Free trials are offered at Asvara's discretion, generally after a product demonstration. They do not require payment details, are not charged, and end automatically at the end of the trial period. To continue, you must purchase a subscription.

2.1 You will receive a refund in the following cases:

(a) Duplicate payment: you were charged more than once for the same subscription or transaction. The duplicate amount is refunded.

(b) Incorrect charge: you were charged an amount different from the price displayed or agreed. The excess is refunded.

(c) Not activated: payment was taken but your subscription was not activated because of a problem on our side, and we cannot activate it within two (2) business days of your request. The full amount is refunded.

(d) Charged after cancellation: you were charged for a renewal after you had validly cancelled. The renewal charge is refunded.

(e) Prolonged service failure: the paid Services were unavailable to you for more than seventy-two (72) hours in total in a billing period because of a problem on our side, excluding planned maintenance notified in advance. You may choose a pro-rata refund for the affected period or an equivalent extension of your subscription.

(f) Material feature removal: we remove a feature that materially reduces the Services you have paid for during a billing period, and you cancel. The unused part of that period is refunded pro rata.

(g) Required by law: any other case in which applicable law entitles you to a refund.

2.2 Asvara may also grant refunds or credits in other cases at its discretion. A discretionary refund does not create an obligation to grant one in any other case.

3.1 Refunds are not given merely because you:

(a) are dissatisfied with, or disagree with, an AI-generated Output, research result or analysis (see our AI & Data Use Policy for how Outputs are generated and why they must be verified);

(b) did not use the Services, or did not use all the features, queries or usage allowances in your plan;

(c) did not obtain a particular professional, commercial or litigation outcome;

(d) found that an Output needed review, correction or verification; or

(e) did not cancel before a renewal.

3.2 This section does not apply where a feature materially fails to work as described, which is covered by section 2.

3.3 The following are also non-refundable once the relevant service has been delivered: one-time onboarding, implementation, configuration or training charges; add-ons and usage beyond plan limits already consumed; and promotional charges where the offer terms stated they were non-refundable.

4.1 Write to support@asvarainnovation.com within thirty (30) days of the charge, with your name, registered email address, the date and amount of the payment, the transaction or invoice reference, and the reason for your request.

4.2 We will acknowledge your request within forty-eight (48) hours and tell you our decision within seven (7) business days of receiving the information we need.

4.3 Approved refunds are initiated within seven (7) business days of approval, to the original payment method, unless you agree to a different method. The time taken for the amount to reach your account depends on your bank or payment provider.

5.1 Paid subscriptions renew automatically until cancelled. We send a reminder at least seven (7) days before an annual renewal, and your bank or payment provider sends a notification before each recurring charge in accordance with Reserve Bank of India requirements.

5.2 Renewals above the limits set by the Reserve Bank of India may require you to approve the payment again. If a renewal is not approved or fails, we will notify you as described in the Terms of Service.

5.3 Cancelling your subscription in your account stops future charges. You may also revoke a recurring payment mandate through your UPI app, card issuer or bank.

6.1 Upgrades. When you upgrade, you pay the difference for the rest of the current billing period, as shown before you confirm. The upgraded plan applies immediately.

6.2 Downgrades. A downgrade takes effect from the next billing period, and the difference for the current period is not refunded. If your existing data exceeds the limits of the lower plan, we will not delete it without notifying you and giving you at least thirty (30) days to export it.

7.1 If money is debited but the payment fails, it is usually reversed automatically by your bank or payment provider within their standard timelines. If it is not reversed, write to us with the transaction details and we will help trace it.

7.2 Please contact us before raising a chargeback with your bank, so we can resolve the issue quickly. If a chargeback is raised, we may limit the creation of new work in the account until it is resolved, but you will keep access to your existing content.

8.1 If we terminate your subscription because of fraud, a material breach of the Terms of Service that you did not remedy after notice, or non-payment, fees already paid are not refunded.

8.2 If we terminate your subscription for any other reason, you will receive a pro-rata refund of prepaid fees for the unused period.

9.1 Planned maintenance notified in advance is not treated as an interruption. If the paid Services are continuously unavailable for more than twenty-four (24) hours because of a problem on our side, we will extend your subscription by the length of the interruption. Longer failures are covered by section 2.1(e).

10.1 Refunds include the GST charged on the refunded amount, and we issue a credit note as required under the Central Goods and Services Tax Act, 2017.

10.2 Where you have deducted tax at source on a payment, the refund will be the amount actually received by Asvara.

10.3 For payments in foreign currency or with international cards, exchange-rate differences and charges imposed by your bank are not refundable.

11.1 After your subscription ends, you have thirty (30) days to export your content. After that, it is deleted in accordance with our Privacy Policy.

12.1 We may update this policy by publishing a new version with its effective date on our website and notifying material changes by email. Changes apply only to charges made after the effective date.

13.1 For cancellations, refunds and billing questions, write to support@asvarainnovation.com.

13.2

Grievance Officer

Rajat Balyan

Designation

Director

Email

contact@asvarainnovation.com

Phone

+91-8448318881

Address

Asvara Private LimitedJuhi Enclave Colony, SiktaurMohaddipur, Gorakhpur 273008Uttar Pradesh, India

We will acknowledge complaints within forty-eight (48) hours and resolve them within one (1) month of receipt.