This policy explains how Asvara Private Limited ("Asvara", "we", "us" or "our") uses artificial intelligence in PleadSmart and our other services, and how the documents, prompts and other content you submit are handled. It forms part of our Privacy Policy and Terms of Service. Capitalised terms not defined here have the meanings given in our Terms of Service. Where a customer has signed an agreement with Asvara that contains more specific commitments, that agreement applies to that customer.
01. Our commitments
In summary
No training on your content. Asvara does not use Customer Content to train, retrain or fine-tune any AI model, and engages third-party AI services only on terms or settings under which your content is not used to train their models.
Used only for your work. Customer Content is processed to provide the Services to you and your organisation, and is never used to respond to another customer.
No sale, advertising or profiling. We do not sell Customer Content or use it for advertising or to build profiles of individuals.
Limited access. Asvara personnel access Customer Content only when you ask for support, to investigate security incidents or misuse, or where the law requires, and access is logged.
No change without your opt-in. Any materially new use of Customer Content will require advance notice and your express opt-in, and will not apply to content submitted earlier.
02. Key terms
2.1 "Customer Content" means the documents, files, audio, prompts, queries and instructions submitted to the Services by or on behalf of a customer, and the outputs generated for it, together with information derived from them to provide the Services, such as extracted text, embeddings and search indices.
2.2 To "train" means to use data to train, retrain, fine-tune or otherwise alter the parameters of an artificial intelligence or machine-learning model. Generating an output in response to your request, and creating embeddings or search indices used only within your account, are not training.
03. How our AI features work
3.1 Processing a request. When you use a feature such as DocBare, Case Agent, /cases, /case-search, /diagram, web search or the Contract Lifecycle Management (CLM) module, the Services identify the material needed to respond, such as your instructions, relevant extracts from documents in your account, earlier messages in the same conversation, Indian statutes, draft formats and case-law sources. This material is processed by an AI model provided by a third-party AI service, and the response is returned to you.
3.2 Verification. Where applicable, citations in outputs are checked against the sources they refer to, and information that must be checked against the original record is marked for verification.
3.3 Searchable documents. Some features convert documents into embeddings or search indices so that they can be searched and referred to. These are used only within your account or your organisation's workspace, are not shared with other customers, are deleted when the underlying documents are deleted, and do not train any AI model.
3.4 Search queries. When a feature searches legal databases or the web, the search query is sent to the relevant search provider to obtain results.
04. Third-party AI services and other providers
4.1 Third-party AI services process Customer Content to provide the relevant feature and may handle it transiently for the operation, security and integrity of their services, in accordance with the terms applicable to our use of those services. They are not permitted, under those terms or settings, to use Customer Content to train their models. We seek to limit the information they process to what is reasonably necessary to respond to your request.
4.2 We use the following categories of providers. Our primary cloud infrastructure provider is Google Cloud. We do not publish the identities of other individual providers, except where required by law.
| Category | Purpose |
|---|---|
| Cloud infrastructure (Google Cloud) | Hosting, storage, databases and networking |
| Third-party AI services | Generating responses, analysis, drafts and diagrams |
| Document and speech processing | Text extraction, OCR, transcription and search indexing |
| Legal information and search | Case law, case status and web search |
| Payments, email and e-signature | Billing, transactional email and contract execution |
05. Where data is processed
5.1 Customer Content is stored primarily on Google Cloud and may be processed by our providers in India and in other countries. We make such transfers in accordance with applicable law, including any restriction notified by the Government of India under Section 16 of the Digital Personal Data Protection Act, 2023.
06. Our legal knowledge base
6.1 Our legal research features draw on publicly available legal materials, such as statutes, rules, standard formats and judgments published by courts and tribunals, and on licensed legal information sources. They are not built from Customer Content.
6.2 If any such material discloses information protected from publication by law, such as the identity of a victim or child protected under Section 72 of the Bharatiya Nyaya Sanhita, 2023, Section 23 of the Protection of Children from Sexual Offences Act, 2012 or Section 74 of the Juvenile Justice (Care and Protection of Children) Act, 2015, please write to our Grievance Officer and we will review and, where appropriate, remove or mask it.
07. Organisation workspaces
7.1 In an organisation account, Customer Content created in the organisation's workspace is controlled by the organisation. Its administrators can see members' work, including that of deactivated members, and can create templates shared with all members.
08. Roles under data protection law
8.1 For Customer Content, the customer decides what is uploaded and why, and acts as the Data Fiduciary. Asvara processes Customer Content on the customer's behalf and on its instructions. Individuals whose personal data appears in a customer's documents should direct requests about it to that customer.
09. Retention and deletion of Customer Content
| Situation | What happens |
|---|---|
| You or your organisation delete content | Removed from active systems within thirty (30) days and from backups within ninety (90) days |
| Your subscription ends | Thirty (30) days to export, after which content is deleted |
| Organisation with a signed agreement | Retention follows the terms of that agreement |
| Legal requirement | Content may be retained where the law requires |
10. Accuracy and professional responsibility
10.1 Outputs are generated by artificial intelligence and may be inaccurate, incomplete or out of date, including as to citations and statements of law. They support, and do not replace, professional judgment and are not legal advice. You remain responsible for verifying every output before relying on it, sharing it with a client or filing it before any court or authority.
11. Your responsibilities and choices
(a) Submit only content you are authorised to share, consistent with your professional and legal obligations, including duties of confidentiality to your clients.
(b) Do not submit classified or restricted government information, card or bank account numbers, passwords, or information you are prohibited from disclosing to service providers or transferring outside India.
(c) Submit only the personal data needed for your task, and anonymise or pseudonymise it where practicable.
(d) Delete documents and conversations within the Services at any time.
12. Changes to this policy
12.1 We will give at least fifteen (15) days' notice of material changes to this policy by email or in the Services, and publish each version with its effective date. Previous versions are available on request. We will not use Customer Content for any materially new purpose, including training, without the customer's express opt-in.
13. Contact and Grievance Officer
13.1
- Grievance Officer
- Rajat Balyan
- Designation
- Director
- Phone
- +91-8448318881
- Address
- Asvara Private LimitedJuhi Enclave Colony, SiktaurMohaddipur, Gorakhpur 273008Uttar Pradesh, India
We will acknowledge your grievance within forty-eight (48) hours and resolve it within one (1) month of receipt.